Corrections and Updates
How to tell us we got something wrong, what we do about it, and the running record of everything we have corrected or withdrawn.
Why this page exists
Everything on CompatGrid is compiled from published specifications, certification records and vendor documentation, and every claim carries the date it was checked. That method has a specific failure mode: sources get revised, firmware adds and removes capabilities, and a page that was correct in March can be wrong by August without a single word on it changing.
A site that says its findings are dated and sourced owes you a way to see what it has had to take back. This page is that record. It is generated from the same files the articles are built from, not typed up by hand, so a correction cannot be quietly left off it.
How to report an error
Email [email protected]. You do not need to be polite about it and you do not need to be certain.
What helps, in rough order of usefulness:
- The page URL and, if you can, the specific sentence or the row and column of the table.
- A source. A link to the manufacturer's documentation, a certification record, or a firmware release note settles most reports immediately. We will take an uncited report seriously, but it becomes research rather than a correction.
- What you think it should say. Not required, and it does not have to be phrased carefully.
If you are reporting that a page claims hands-on experience with a product — "I installed", "we tested", "after three weeks of use" — say so plainly. CompatGrid does not test products and never writes as though it has, so that is not a wording preference, it is a defect, and it is treated as the most serious class of report we receive. See the Editorial Policy for why.
What happens after you report it
- Acknowledgement, within five business days. A real reply from a person, not an auto-responder confirming receipt.
- Verification against a source. We check the claim against primary documentation — the manufacturer, the certification database, or the protocol specification. We do not correct a page on the strength of a confident assertion, including our own.
- One of four outcomes. The page is corrected, clarified, withdrawn, or left alone with a reason. We will tell you which, and if it is the last one we will tell you why.
- The fix propagates. Every page records the sources it was built from, so when a source turns out to be wrong we can find the other pages that relied on it and check them too. A correction that fixes one page and leaves four siblings wrong is not a correction.
How a correction is recorded
We do not silently edit a page to make an error disappear. Corrections are handled at three levels, and which one applies depends on whether the change could have altered a reader's decision.
| What changed | What we do |
|---|---|
| Typo, broken link, formatting, clearer phrasing of the same fact | Fixed in place. The page's "last updated" date moves. No correction notice — a log of typo fixes buries the corrections that matter. |
| A factual claim was wrong, a compatibility verdict changes, or a recommendation is affected | A dated correction record is written into the page's own frontmatter, stating what was wrong and what it now says. It appears on the page and in the register below. It is not removable without a visible change to the file. |
| The page is wrong in a way correcting cannot fix, or it should never have been published | Withdrawn. Status set to withdrawnwith the date and the reason recorded. The page stops being published and the withdrawal is listed below. |
The distinction is deliberately not left to judgement in the moment. Our publishing system rejects a correction record that does not state what changed, and rejects a withdrawal that does not record when and why. Those are build failures, not reminders.
What withdrawal means
A withdrawn page is unpublished: it is removed from the index, from the sitemap, and from the internal links that pointed at it. It is not deleted from the record. The entry stays on this page with its date and its reason, because a page that vanishes without explanation is worse for a reader who remembers reading it than one that says plainly that it was wrong.
We withdraw rather than patch when the underlying research was unsound — a source that turned out not to say what we read it as saying, a comparison built on a specification that was never accurate, or a page that made a claim this site is not in a position to make at all. Withdrawal is not a response to a page being unpopular, unflattering to a manufacturer, or inconvenient to an advertiser. No advertiser or affiliate program can cause a page to be corrected or withdrawn; see the Affiliate Disclosure.
The register
Nothing has been corrected or withdrawn yet. This site is new and its corpus is small, so an empty register is a statement about its age rather than about its accuracy. Treat it as a claim we are willing to have checked, not as a boast — a research site of any size that never has to correct anything is not being read carefully enough.
Corrections
No substantive corrections have been recorded.
Withdrawn pages
No pages have been withdrawn.
What this page does not cover
- Routine re-verification. Every entry carries the date its sources were last checked. Re-checking a source and finding it unchanged moves that date and is not a correction.
- New information. A manufacturer shipping a firmware update that adds a capability is not an error we made. The entry is updated and re-dated; it is not logged here.
- Unverified cells. Where we could not find a published statement, the entry says "Unverified" rather than guessing. That is the intended state of the data, not an outstanding correction.
- Privacy requests and takedowns. Those have their own routes — see the Privacy Policy and the DMCA and Copyright Policy.